We depart from Av. Costera Bacalar Sur, corner of 16, Centro, 77930 Bacalar. It is located a couple of blocks from the Bacalar Fort, and the return is to this same meeting point.

In case of bad weather, we offer you the option to reschedule the tour or cancel it at no cost.

Of course, we allow pets on our boats, but for safety and comfort reasons for all passengers, it is important to notify us before booking.

Yes, passengers are welcome to bring their own food and drinks. We even provide a cooler with ice during the trip.

Yes, you are free to bring your own food and drinks during the tour; in fact, we provide one cooler per boat so you can keep your drinks cold.

It is important to arrive on time at the meeting point, but if you are late we recommend calling us so we can inform you about the possibility of joining a later tour.

Yes, we offer swimming time at a landmark spot of your choice if it’s a private tour, or by group choice if it’s a collective tour.

Yes, our tours are safe for all ages. However, it is important that young children are supervised at all times and wear life jackets.

Yes, you can cancel your booking in advance and receive a refund. Please check our cancellation policy for more details.